Shipping policy

1. SHIPPING POLICY

Last updated: 3 September 2026

Where we ship

We ship from London to the United Kingdom, the European Union and worldwide.

Postage and delivery times

Destination	Service	Cost	Typical delivery
United Kingdom	Standard, tracked	£3.49	2–4 working days
United Kingdom	Express	£6.99	1–2 working days
European Union	Standard international	£14.99	5–10 working days
Rest of world	Standard international	£23.99	7–21 working days

Delivery times are estimates provided by Royal Mail once your parcel is with them. They are not guarantees, and delays outside our control can happen, particularly around holidays and during customs checks.

Dispatch

Orders are packed and posted within 2 working days, and usually sooner. We post Monday to Friday, excluding UK public holidays. Orders placed at the weekend are dispatched the following working week.

You will receive a confirmation email with tracking details when your order is sent.

Tracking

All orders are sent tracked. If your tracking has not updated for several days, or your parcel has not arrived within the estimated window, contact us at asktaiylor@outlook.com and we will chase it with Royal Mail.

Lost or delayed parcels

Royal Mail does not treat an item as lost until a set period has passed — 10 working days for UK deliveries, and longer for international. We cannot claim for a missing parcel before then, but tell us as soon as you are concerned and we will start the process at the earliest point we can.

If a parcel is confirmed lost in transit, we will refund you in full.

Incorrect addresses

Please check your delivery address carefully at checkout. We post to the address you provide. If an order is returned to us because the address was wrong or incomplete, we will contact you and can re-send it once further postage is paid.

International orders, duty and taxes

Orders outside the UK may attract import duty, VAT or other local charges on arrival. These are set by the destination country, are not included in our prices, and are the responsibility of the customer. Customs processing can also add time to delivery.

We cannot predict or refund these charges. If a parcel is refused or abandoned because a customer will not pay import charges, any costs incurred are deducted from the refund.