Everything is posted by us, by hand, usually within a couple of working days. Below is what it costs, how long it takes, and what happens if something isn’t right.
Postage
| Where | Service | Cost | Typical time |
|---|---|---|---|
| United Kingdom | Standard, tracked | £3.49 | 2–4 working days |
| United Kingdom | Express | £6.99 | 1–2 working days |
| European Union | Standard international | £14.99 | 5–10 working days |
| Rest of world | Standard international | £23.99 | 7–21 working days |
Delivery times are estimates from Royal Mail once your parcel is with them, not guarantees. Orders are packed and posted within 2 working days — usually sooner. You’ll get tracking by email when it goes.
Orders outside the UK may attract import duty or local taxes on arrival. Those are set by your own country and are the buyer’s responsibility — we can’t predict or cover them.
Cancelling your order
If you’re in the UK or EU, you have a legal right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
- You have 14 days from the day you receive your order to tell us you want to cancel. You don’t need a reason.
- Once you’ve told us, you have a further 14 days to send the item back.
- We’ll refund you within 14 days of getting the item back, or of you showing proof you’ve posted it — whichever comes first.
- Your refund includes the standard outbound postage you paid. If you chose Express, we refund the standard rate, not the upgrade.
To cancel, just email asktaiylor@outlook.com with your order number. A clear statement that you’re cancelling is enough — there’s no form to fill in.
Sending something back
- Return postage is paid by you unless the item was faulty or not as described.
- Please get a tracked service and keep the receipt — until it reaches us, it’s your responsibility if it goes missing.
- Send items back in the condition you got them. You can try something on to check the fit, exactly as you would in a shop. If a piece comes back damaged or worn beyond that, we may reduce your refund to reflect the loss in value.
Return address is on your dispatch note — or email us and we’ll send it over.
If something’s faulty or not as described
Everything we sell is preloved, and we describe condition honestly in each listing — the photos show the actual garment, including any wear. Signs of use that we’ve described aren’t faults.
But if a piece arrives damaged, or it genuinely doesn’t match how we described it, that’s on us. Email us within 30 days with a photo and we’ll cover return postage and refund you in full. Your rights under the Consumer Rights Act 2015 aren’t affected by anything on this page.
Before you buy — the fit question
Most returns come down to sizing, and we’d rather you got it right first time. Every listing shows the actual garment from several angles, and our Size & Style Guide explains how to judge fit from the photos.
Still unsure? Message us before you order and we’ll physically measure the piece for you — pit to pit, length, whatever you need. It takes us two minutes and saves you a return.
One-off stock
Every piece is a single item. If you return something, it goes back on the rail rather than being replaced — so we can’t offer exchanges for a different size, because there isn’t one. A refund and a fresh order is the way.